I had a happy experience at my Lego store while buying the four new LOTR sets. I was chatting with the salesperson about wishing the sets were available at a retailer who had a current 20% coupon discount on toys. She said she thought they were exclusive at Lego for a while, but did I have the 10% coupon from the catalog? I said no, so she went in the back and got a 10% coupon and applied 10 % discount to all four sets and threw the coupon in the bag for me! Now I have it to use on the #10237 Tower of Orthanc. Did I trigger some secret Lego VIP program or just run into an extra generous salesperson?
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