I picked up Tower of Orthanc last Monday on it's VIP early access release day and was told I was the first one that had bought it in that store. Last night I figured I'd start building it because it was my birthday and well, what better excuse than that?
I started building the ent and then at about step 18 for the head I couldn't find the next pieces, I then realised that after step 18 was listed step 1 and the instructions had started to repeat themselves such that in place of whatever comes after step 18 for the ent I ended up with step 1 to 18 all over again.
I contacted Lego customer services and pointed out it wasn't the first misprint I'd had in that in my Lego Fire Station modular building built earlier this year the number against the pieces required at each step box was often missing and I also pointed out that when I got grandpa from Series 10 CMF he was missing his newspaper.
They responded that the Tower of Orthanc replacement instructions couldn't be sent out for another two weeks as they haven't printed them yet so I'd need to contact them again then. They did give me £10 in VIP credit for this and the other problems I'd faced but I'm somewhat left thinking what is the point of VIP early access other than to act as a product guinea pig? The fact replacement instructions aren't available until a week after the official release, let alone the VIP release is stupid, but it's made worse by the fact the PDF version isn't available on their site, yet oddly the PDF version for the new LotR sets that aren't even out yet at all, not even for VIPs, such as the pirate ship have their instructions on there. I had to think twice about buying this set in the first place because as value for money goes it's certainly at the lower end of the scale as it's quite expensive for what it is compared to a number of other sets, but I did because I still liked it, I now kind of wish I hadn't bothered in some ways.
I feel that I might as well have just waited and bought the set on release day at somewhere like Smyths, Toys R Us or a supermarket where I'd probably have got more than the £10 VIP credit they gave me off the RRP anyway.
I buy from Lego because I expect decent service, but it feels like I've basically been told "Thanks for being the first VIP in your local store to buy the new set, sucks that there was a major misprint and you can't actually finish building it until at least a week after everyone else gets it and have had a few other problems this year, but here's some credit that probably wont even make up the difference from if you'd just waited and chanced buying a copy in your local supermarket when it was released to everyone else".
Has anyone else had problems like this?
I started building the ent and then at about step 18 for the head I couldn't find the next pieces, I then realised that after step 18 was listed step 1 and the instructions had started to repeat themselves such that in place of whatever comes after step 18 for the ent I ended up with step 1 to 18 all over again.
I contacted Lego customer services and pointed out it wasn't the first misprint I'd had in that in my Lego Fire Station modular building built earlier this year the number against the pieces required at each step box was often missing and I also pointed out that when I got grandpa from Series 10 CMF he was missing his newspaper.
They responded that the Tower of Orthanc replacement instructions couldn't be sent out for another two weeks as they haven't printed them yet so I'd need to contact them again then. They did give me £10 in VIP credit for this and the other problems I'd faced but I'm somewhat left thinking what is the point of VIP early access other than to act as a product guinea pig? The fact replacement instructions aren't available until a week after the official release, let alone the VIP release is stupid, but it's made worse by the fact the PDF version isn't available on their site, yet oddly the PDF version for the new LotR sets that aren't even out yet at all, not even for VIPs, such as the pirate ship have their instructions on there. I had to think twice about buying this set in the first place because as value for money goes it's certainly at the lower end of the scale as it's quite expensive for what it is compared to a number of other sets, but I did because I still liked it, I now kind of wish I hadn't bothered in some ways.
I feel that I might as well have just waited and bought the set on release day at somewhere like Smyths, Toys R Us or a supermarket where I'd probably have got more than the £10 VIP credit they gave me off the RRP anyway.
I buy from Lego because I expect decent service, but it feels like I've basically been told "Thanks for being the first VIP in your local store to buy the new set, sucks that there was a major misprint and you can't actually finish building it until at least a week after everyone else gets it and have had a few other problems this year, but here's some credit that probably wont even make up the difference from if you'd just waited and chanced buying a copy in your local supermarket when it was released to everyone else".
Has anyone else had problems like this?