Did you ever received your order incomplete?
A few days ago, my mom got my order, but she didn't checked the boxes with the DHL guy (everything were looking perfect as always, etc.).
One of the boxes should contained 2 x Minecraft set, there were only one and airbag. What is interesting, invoice says that box contain 2 x 21102, weight is also for 2 x 21102 set. Even DHL sticker says so, but there were no chance to open the box without damaging the address sticker... :' [
I have alreday e-mailed CS, but I guess I'll get my answer on Monday or even Tuseday.
What policy do they have in such situation? I'm unable to proof that it was their mistake (except this airbag - second set can't be put in that box).
I'm always sooo unlucky...
A few days ago, my mom got my order, but she didn't checked the boxes with the DHL guy (everything were looking perfect as always, etc.).
One of the boxes should contained 2 x Minecraft set, there were only one and airbag. What is interesting, invoice says that box contain 2 x 21102, weight is also for 2 x 21102 set. Even DHL sticker says so, but there were no chance to open the box without damaging the address sticker... :' [
I have alreday e-mailed CS, but I guess I'll get my answer on Monday or even Tuseday.
What policy do they have in such situation? I'm unable to proof that it was their mistake (except this airbag - second set can't be put in that box).
I'm always sooo unlucky...